Refund policy

Scope

This policy applies to paid consultation programs, clinics, and retainers invoiced by Apiendpoint Core. The website itself does not process payments; refunds relate to services confirmed in a written engagement or invoice.

Eligibility and timeframe

If you cancel a scheduled Map Hour or clinic more than five business days before the start time, you may request a full refund of fees paid for that session. Cancellations inside five business days are eligible for a partial refund of 50% or a reschedule credit, whichever you prefer.

Full or partial refunds for programs

For multi-module programs such as the Employer Onboarding Blueprint, a full refund is available if you withdraw in writing before the first facilitated session. After session one begins, refunds are partial: unused module fees may be refunded minus a facilitation preparation fee of 20% of the program price, unless mandatory consumer law requires a more favorable outcome.

Non-refundable items

Travel booked at your request, third-party venue costs already incurred, and customized materials produced after approval are non-refundable. Harbor Retainer months already delivered are non-refundable; unused future months billed in advance may be refunded on a pro-rata basis when cancelled with fourteen days’ notice.

Refund process

Email hello@apiendpoint-core.digital with your invoice number, service name, and reason. We confirm receipt within two business days and state the proposed refund amount.

Processing time and method

Approved refunds are issued within fourteen business days to the original payment method when possible, or by bank transfer to an account you designate in the EEA.

Cancellation by Apiendpoint Core

If we cancel a session for reasons within our control, you receive a full refund or a free reschedule. Force majeure events may lead to reschedule first; if reschedule is impossible within sixty days, fees for undelivered work are refunded.

Exceptions

Statutory rights under German and EU consumer law remain unaffected where you qualify as a consumer. Business clients may have different terms stated in their engagement letter; those written terms control for that contract.

Contact for refund requests

Apiendpoint Core — Street: Reeperbahn 43; City: Usedom; State/province/area: Mecklenburg-Vorpommern; Zip code: 17401; Country: Germany. Phone: 038372 11 67. Email: hello@apiendpoint-core.digital.